Month: March 2025

  • ABPMJAY claim worth Rs 1.21L crore unpaid; 63L cases stalled in system

    ABPMJAY claim worth Rs 1.21L crore unpaid; 63L cases stalled in system

    A shocking RTI revelation has exposed a major crisis in Ayushman Bharat, India’s flagship healthcare scheme.

    ₹1.21 lakh crore worth of claims are still pending, with over 63 lakh cases stuck in the system.

    Hospitals, especially private ones, are under financial strain. The delay in payments is affecting their operations.

    “But the big question remains – is this a case of bureaucratic inefficiency, or is it an attempt to prevent fraudulent claims?”

    Doctors’ Concern – “This Delay is Hurting Healthcare!”

    The United Doctors Front (UDF) has raised serious concerns over the delay.

    Dr Lakshya Mittal, UDF’s National President, said,”Hospitals need timely payments to function properly. If claims remain stuck, how will they pay salaries to doctors, nurses, and staff?”

    Prolonged delays could lead to hospitals refusing Ayushman Bharat patients, defeating the scheme’s purpose.”

    Government’s Response – “Fraud Prevention is a Priority”

    On the other hand, the government argues that verification is necessary before clearing payments.

    Health Ministry sources stated,”We are not withholding payments but ensuring proper scrutiny to prevent fraudulent claims. Unchecked payments could lead to massive financial mismanagement.”

    The bigger picture – System flaw or s=cam?
    This situation raises critical questions:

    Are hospitals inflating claims, leading to scrutiny and delays?

    Or is the government struggling with a backlog, causing unnecessary distress to hospitals?

    What role do private insurance companies play in this process?

    How can the system be streamlined to ensure timely and legitimate payments?

    Impact on hospitals & patients
    Currently, over 29,000 hospitals are empanelled under Ayushman Bharat, including 12,625 private hospitals.

    The scheme promises cashless treatment to beneficiaries anywhere in India.

    However, many hospitals are struggling due to unpaid claims, and some private hospitals are reportedly hesitant to take in Ayushman patients. HimbuMail

  • As relations with Bangladesh deteriorate, MVT falls 59% in December 2024

    As relations with Bangladesh deteriorate, MVT falls 59% in December 2024

    India’s medical value tourism (MVT) sector has seen a sharp drop in patient arrivals from Bangladesh due to deterioration in bilateral ties and visa restrictions. According to the latest data from the Ministry of Tourism, MVT declined by 43% year-on-year (YoY) in November 2024 and 59% in December 2024, reaching its lowest monthly level of 30,800 past year.

    “The decline is in line with our expectations,” said Tausif Shaikh, an analyst at BNP Paribas Securities India Private Limited. Referring to the firm’s Pulse from the Ground: Unpacking the Bangladesh Crisis report, he said, “The resumption of freight train services between India and Bangladesh after nine months is a positive sign, but a full recovery in MVT will take time.”

    “The situation remains challenging as India has scaled down visa operations for Bangladesh, and fleet operators continue to run at limited capacity,” Shaikh said. “Many patients currently travelling had applied for and received their visas before the crisis deepened, but new applications remain constrained.”

    The decline in MVT has affected hospitals that rely on international patients, particularly in Kolkata and the northeastern states. “Hospitals catering to a large number of Bangladeshi patients have already felt the impact, and we expect a similar trend to continue in Q4 FY25,” Shaikh noted. Among major hospital chains covered by BNP Paribas, Apollo Hospitals (APHS) is expected to be more affected, while Aster DM Healthcare (ASTERDM) and Fortis Healthcare (FORH) are likely to see a lower impact.

    Bangladesh, which accounts for nearly 70% of India’s MVT, has seen a significant drop in foreign tourist arrivals (FTA). The number of visitors fell by 44% in November 2024 and 67% in December 2024 compared to the previous year. Arrivals in December stood at 60,800, a drop of 70% from the peak recorded in June 2024.

    The decline in Bangladeshi patients highlights the need for India to push its potential beyond one country. A policy brief by the Indian Council for Research on International Economic Relations (ICRIER), Looking Beyond Bangladesh: Making India’s Medical Value Travel Sector More Resilient, stressed the importance of diversifying India’s MVT base.

    Data from the ICRIER report shows that in 2022, Bangladesh accounted for 69% of India’s medical tourists. In contrast, Thailand, another major player in medical tourism, attracts patients from a more diverse set of countries, including China, the Middle East, and Europe. Similarly, Malaysia and Singapore have actively promoted their healthcare services to Indonesia, Australia and Gulf nations, reducing their dependence on any one country.

    India ranked 10th in the global Medical Tourism Index in 2020-21, lagging behind countries like Thailand, Singapore and Turkey. The report noted that while India offers competitive healthcare pricing — up to 65% lower than in Western countries — its market penetration remains limited due to factors like visa restrictions, lack of awareness about accreditation and gaps in international insurance acceptance.

    India’s medical tourism sector faces several structural issues. The ICRIER report pointed out that while over 1,200 hospitals in India are accredited by the National Accreditation Board for Hospitals & Healthcare Providers (NABH), many international patients prefer Joint Commission International (JCI) accreditation, which only a few Indian hospitals have. This affects India’s ability to attract patients from regions where JCI standards are more widely recognised.

    Moreover, the sector struggles with unregulated medical facilitators, the concentration of internationally accredited hospitals in metro cities and restrictive visa and insurance policies. Many countries, including Iraq, Yemen and Nigeria, do not have access to India’s e-medical visa, limiting their ability to travel for treatment. The absence of medical insurance portability further discourages foreign patients, as they must bear the cost of treatment out-of-pocket, the report said.

    To address these setbacks, the ICRIER report suggested broadening India’s medical tourism outreach to Africa, the Middle East and developed markets. Increasing awareness of NABH-accredited hospitals could help attract more patients. Streamlining the visa process, improving digital payment infrastructure, and regulating medical facilitators could also create a more structured and accessible system. Business News India

  • PCMC announces 100-day strategy to improve services in all hospitals and clinics

    PCMC announces 100-day strategy to improve services in all hospitals and clinics

    As part of the state government’s directives, the Pimpri-Chinchwad Municipal Corporation (PCMC) has initiated a 100-day action plan to improve and streamline healthcare services in all municipal hospitals and dispensaries and ensure cleanliness, officials said on Thursday. Under this, all nine hospitals, 34 dispensaries and 18 health and wellness centres (HWCs) of the PCMC will be inspected, with PCMC additional commissioner Vijaykumar Khorate and PCMC health chief Dr Laxman Gophane having begun inspection of various municipal hospitals. Every healthcare facility has been given a tailored action plan to enhance services, cleanliness and record keeping, officials said.

    Additional commissioner Khorate on Tuesday visited Dr Babasaheb Ambedkar Hospital in Pimpri and the PCMC dispensary in Kasarwadi among four other facilities. During the visit, review meetings were held with department heads and hospital staff, emphasising service quality and internal cleanliness.

    Khorate said, “Ensuring high-quality healthcare services for citizens is a top priority for the PCMC. Under the 100-day action plan, we are committed to improving internal administrative efficiency in municipal hospitals and dispensaries. Our goal is to provide the best possible healthcare services to the public and we are taking proactive steps to achieve it.”

    During his visit, Khorate conducted a thorough review of medical equipment, hospital beds, furniture, and sanitation facilities. He also assessed the efficiency of outpatient department (OPD) services and overall hospital management. Engaging with patients directly, he gathered feedback on the quality of healthcare services provided. Hospital administrators and staff were directed to properly manage medical records and dispose of unnecessary items. Besides, he emphasised the need for accessible drinking water facilities for citizens in all municipal hospitals and dispensaries, officials said.

    Dr Gophane said that the inspections of over 10 healthcare facilities have been completed and all facilities will be inspected. “At the Dr Babasaheb Ambedkar dispensary, sanitation facilities and other essential services were inspected. At Kasarwadi dispensary, the focus is on improving patient care, cleanliness, waste management, and restroom maintenance. Besides, management of store rooms and storage of junk material was reviewed and necessary instructions for improvements were given,” he said.

    He added that all hospital heads have undergone training for record keeping of patients which is important in healthcare. The old records at hospitals will be discarded as per rule. Hindustan Times

  • Netflix is expected to surpass YouTube in video revenue in 2025

    Netflix is expected to surpass YouTube in video revenue in 2025

    For the first time, Netflix is set to overtake YouTube in total video revenue in 2025, according to exclusive Omdia research presented at MIP TV London 2025.

    In 2024, YouTube led the market with $42.5 billion in revenue, while Netflix generated $39.2 billion. However, projections for 2025 show Netflix pulling ahead, reaching $46.2 billion, driven by $43.2 billion from subscriptions and $3.2 billion from advertising. Meanwhile, YouTube is expected to generate $45.6 billion, with $36 billion from advertising and $9.6 billion from YouTube Premium.

    Netflix and YouTube take distinct approaches to revenue generation:

    • Netflix is projected to have over 340 million paying subscribers in 2025, with more than 600 million users benefiting from its content.
    • YouTube continues to dominate in scale, reaching over 2 billion users globally, leveraging its massive audience through advertising and premium subscriptions.

    As the streaming landscape evolves, Netflix’s growing ad-supported model and subscriber base could reshape the competitive dynamics of digital video revenue.

    “In markets like the US and UK, there is significant overlap between audiences,” said Maria Rua Aguete, Senior Research Director at Omdia. “In the US, 57% of YouTube users are also Netflix subscribers, while in the UK, that number rises to 67%. This dynamic presents opportunities for both platforms.”

    While often positioned as rivals, YouTube and Netflix are increasingly collaborating rather than competing. “I see more collaboration than competition between YouTube, Netflix, and other industry players,” Rua Aguete stated. “Streaming services, broadcasters, and platforms are working together through marketing partnerships, content distribution, and advertising deals.”

    One key example is Netflix’s use of YouTubers to promote the TV series Squid Game, leveraging influencer-driven marketing to attract new subscribers. Meanwhile, YouTube is solidifying its role as a premium content platform, outperforming Free Ad-Supported TV (FAST) services.

    “At the end of 2024, YouTube generated seven times more revenue than FAST platforms, $42.5 billion versus $6 billion,” Rua Aguete explained. “Major studios are taking notice. Warner Bros., for example, recently released 37 full-length movies for free on YouTube, and we expect to see more partnerships like this in the future.”

    Looking ahead, YouTube is making a strong push toward TV-like content.

    “Large players can turn this to their advantage by entering favorable ad-share agreements or even selling some sponsorship and video inventory directly,” Rua Aguete noted.

    She also highlighted the growing role of YouTubers in cinema recovery, with influencer-driven promotions becoming an integral part of movie marketing strategies.

    Another major shift is YouTube’s increasing consumption on Connected TVs. “Viewers are watching YouTube on the big screen more than ever before,” Rua Aguete said. “This changes the advertising game, making YouTube an even bigger player in premium video.” Omdia

  • WBD posts huge Q4 and year-end losses, however, DTC makes profit

    WBD posts huge Q4 and year-end losses, however, DTC makes profit

    Global media giant Warner Bros. Discovery (WBD) has published its fourth quarter (Q4) and year-end financial results, revealing a huge net loss of almost $500 million for the final three months of 2024.

    The company suffered a 2% year-on-year (YOY) drop in quarterly revenue to $10 billion from $10.28 billion during the same quarter in 2023, and a 4% YoY annual revenue decrease to $39.3 billion, down 5% from $41.32 billion in 2023.

    The results are the first since the company decided in December to separate its cable TV businesses from streaming and studio operations, laying the groundwork for a potential sale or spinoff of its TV business.

    In Q4, WBD reported a net loss of $494 million, compared with a net loss of $400 million, during the same prior period last year.

    WBD reported a full-year 2024 loss of $11.3 billion, primarily driven by $6.9 billion of asset acquisition costs and restructuring expenses and a $9.1 billion non-cash goodwill impairment charge in the networks segment.

    The media heavyweight did, however, deliver a profit in its streaming business and added 6.4 million subscribers to its Max service, pushing the total figure to 116.9 million.

    Q4 revenue for the streaming segment, including Discovery+, Max, and Eurosport+, came to $2.7 billion, up 5% from $2.53 billion in the same quarter last year. WBD’s quarterly profit for its direct-to-consumer (DTC) business stood at $409 million compared with a loss of $55 million in 2023.

    For the full year, WBD’s DTC business turned a profit of $677 million, compared to a 2023 profit of $103 million.

    The media and entertainment company said it has a “clear path” to hit 150 million global subscribers on Max by the end of 2026.

    WBD previously said it targeted $1 billion or more in DTC earnings before interest, taxes, depreciation, and amortization (EBITDA) in 2025.

    Chief executive David Zaslav, however, recently told Wall Street that the company was now expecting to meaningfully exceed that.

    He said: “We expect strong DTC subscriber growth to continue throughout 2025. And we now have a clear path to reach at least 150 million global subscribers by the end of 2026, with corresponding strong DTC revenue and adjusted EBITDA growth.

    “Max continues to grow at a powerful pace, and we expect it to continue throughout 2025 and beyond. In this generational media disruption, only the global streamers will survive and prosper, and Max is just that.”

    Max is set to launch in Australia at the end of March and on major pay-TV network Sky in the United Kingdom and Ireland by the second quarter of 2026 before debuting in Germany and Italy in the first quarter of that year. The service was rolled out in more than 70 countries across Europe and Asia last year.

    WBD announced Wednesday that Max would keep its B/R Sports and CNN content available at no additional cost to subscribers in its standard and premium tiers. Initially, WBD planned to charge an additional cost for sports.

    However, it will pull both verticals from its basic, ad-supported tier beginning March 30.

    In terms of its major sports rights, WBD is losing US broadcast rights to basketball’s NBA starting next season. It still has a domestic sports portfolio that includes the French Open tennis grand slam, Major League Baseball, college football, and the ice hockey’s NHL.

    With major streaming platforms such as Netflix entering the live sports scene and providing competition to established media groups, Zaslav said the company is more focused on maximizing its returns than acquiring more sports content.

    He stated: “There are sports rights that we can look at opportunistically and say we can make a real return on, but we don’t need any more sports anywhere in the world to support our business. We would buy sports if we think it would enhance our business.”

    Zaslav argued the continuing appeal of sports content bundles will be driven by potential value and convenience for consumers.

    Last month, Venu Sports, the prospective joint venture sports streaming platform planned by WBD, Disney, and Fox Corp., was scrapped.

    Venu would have combined the sports streaming property portfolios of Disney, Fox, and WBD and control over 50% of live sports broadcasts in the US both regionally and nationally.

    Revenue for networks, WBD’s biggest segment that includes the aforementioned sports broadcasters in their linear form, came in at $4.8 billion, compared with $5.04 billion in 2023, and profits down 13% to $1.9 billion. Ad revenue dropped 17%, driven by domestic networks’ audience declines of 28%.

    Meanwhile, WBD has acquired rights to The Snow League winter sports competition in Europe in a multi-year deal.

    All the action will be streamed live on Max and Discovery+ across Europe starting with the first event in Aspen, USA from March 7-8.

    Live coverage will be complemented by a highlights programme on WBD’s premium linear channels.

    The inaugural season will feature some of the world’s top winter sports athletes going head-to-head in four competitions at iconic resorts, with events leading up to, and immediately following, the Milan Cortina Olympic Winter Games in 2026.

    The competition will feature 36 snowboarding stars including men’s reigning Olympic halfpipe champion Ayumu Hirano (Japan), men’s reigning half-pipe World Champion Chaeun Lee (South Korea), and Beijing 2022 women’s halfpipe medallists Queralt Castellet (Spain) and Sena Tomita (Japan).

    The deal was brokered on behalf of Snow League by the Range Sports agency, which advises on its media rights and commercial partnerships strategy and execution. Sportcal

  • India’s short-form video business is projected to rise rapidly

    India’s short-form video business is projected to rise rapidly

    India’s booming short-form video market is just about getting started, with demand for engaging local content and uptake in smaller locations fuelling growth, Manohar Singh Charan, Chief Financial Officer of homegrown social media platforms ShareChat and Moj said.

    Differentiated services with regional relevance are driving sustained business momentum and yielding new opportunities for brands to connect with audiences, he added.

    In an interview with PTI, Charan said the company is on the brink of being EBITDA (earnings before interest, taxes, depreciation and amortisation) positive at a consolidated level. Mohalla Tech is the parent entity of the social media app ShareChat and the short video app Moj.

    He said hiring will be “cautious”, geared to selective and specialised roles as the company gets into the profitability zone.

    The Google-backed company is also looking to rope in a few more marquee investors before it goes for an IPO in a 24-month timeframe.

    Charan said the company, in FY24, made “great progress” on revenue and cost optimisation, with the top line growing at 33 per cent and losses down to one-third. The momentum continues in FY25.

    ShareChat, he said, has been profitable at the EBITDA level on a standalone basis for the last few months, and further losses – and at a consolidated level – are expected to be down to one-third once again in FY25.

    An IPO is still some time away – a 24-month timeframe is what the company estimates, as it goes about prioritising the path to profitability. The last round of capital raise was a debt round, but other than that, most rounds have been equity funding.

    “We are on the brink of profitability, and we are very well capitalised, all thanks to the round that we raised in 2024. So, per se, we don’t need capital to continue to extend our runway. As we start getting closer to the IPO, we will look to rope in a few more great investors. We already have a handful of really good investors on our cap table.

    “There would be cap table rationalisation. You will try and get in people who enter cap tables just before IPO and stay beyond IPO. So, at the right time, we would look to add a few more names before we go public,” he said.

    On the growth of short-form video and broad market trends, he said, India is “just getting started”.

    “We are on this upward trajectory today. Our internet penetration is more than 60 per cent of our population today. We have 650 million internet users with a 1.4 billion population,” he said, citing estimates that India’s internet user base would swell to one billion by 2030.

    “So, you’re looking at a further 50 per cent expansion in the sheer number of people connected on the internet. Indian audiences that are getting connected to the internet today are straight-away landing onto social media and landing onto short-form video as the predominant format of social media.”

    The Indian economy, among the fastest growing large economies globally, will fuel per capita incomes and given the rise of short videos as the predominant form of content consumption, it will likely also nudge brands into infusing more money into the social media economy, which is increasingly influencing purchase decisions.

    “As our economy continues to grow, we continue to be one of the fastest growing large economies, the discretionary income of the audiences that are on the internet is going to increase significantly.

    “Superimpose that with short videos becoming a predominant form of content consumption…in forming an opinion about things, in purchase decisions, relying on a regional language content…we would see that brands are going to start shifting their focus and efforts more and more on vernacular language platforms, and on micro-influencers to carry their brand stories to the length and breadth of the country,” Charan said.

    The brand engagement in the social media economy is going to increase multifold in coming years, he noted.

    “So, I would say we’re getting started, and we are very optimistic about what the future has to bring for us,” Charan added. PTI

  • JioStar set record ₹5,000 crore commercial aim for IPL 2025

    JioStar set record ₹5,000 crore commercial aim for IPL 2025

    With just over two weeks to go for the Indian Premier League (IPL) 2025, JioStar—the joint venture between Reliance Industries Ltd’s Viacom18 and The Walt Disney Co.—has secured 12 sponsors and is targeting ₹5,000 crore in advertising revenue from this edition, according to two people aware of the matter. However, industry experts are not sure if this target is achievable.

    JioStar executives remain bullish, citing strong advertiser demand, new audience targeting capabilities, and real-time measurement innovations.

    “We are seeing record demand for IPL this year,” said Ishan Chatterjee, chief business officer, sports revenue, SMB & creator at JioStar. “With the kind of reach and engagement IPL commands, brands are prioritising it as the marquee event in their marketing calendar.”

    Last year, IPL reached 525 million viewers on TV and 425 million on digital. With momentum from the India-England series and the ongoing ICC Champions Trophy, JioStar expects total viewership across platforms to cross 1 billion.

    Shashi Sinha, CEO of IPG Mediabrands, sees IPL 2025 as a strong opportunity for advertisers, especially as it aligns with the start of the financial year when brands have fresh marketing budgets. “IPL allows clients to plan budgets early, giving them flexibility. But it’s too soon to make firm revenue projections.”

    To be sure, JioStar had initially set a revenue goal of over ₹6,000 crore for IPL 2025 but later lowered it to ₹5,000 crore, the people quoted earlier said on the condition of anonymity.

    The combined TV and digital ad revenue of IPL hit a record of close to ₹4,000 crore in 2022, and stood at ₹3,600 crore in 2024, according to industry estimates.

    Big spenders and key categories
    JioStar has already locked in 12 sponsors, including Campa (Reliance Retail), My11Circle, Opus Paints, State Bank of India, Coca-Cola, Kent Fans, Amfi (Mutual Funds), Amul, Zupee, PhonePe, Jaquar Bath Fittings, and Asian Paints, the people said. More deals are expected to close in the coming weeks.

    While Chatterjee declined to confirm specific brands, the people quoted earlier indicate that Campa has signed a ₹200 crore deal, while My11Circle will announce its association today (Monday).

    “Summer is coming early, so categories like beverages, air conditioners, and fans are showing strong interest,” Chatterjee said. “We are also seeing aggressive spending from fintech players, BFSI brands, fantasy gaming platforms, and mobile handset manufacturers.”

    Premium ad targeting and innovation
    JioStar is betting on new ad innovations to attract brands and enhance audience targeting.

    “For the first time, advertisers can combine Connected TV (CTV), iOS, and high-end Android devices in their media plans,” Chatterjee said. “This allows brands to precisely target premium audiences.”

    The company is also expanding hyperlocal advertising, enabling businesses like real estate developers and auto dealerships to run campaigns targeted at specific geographic regions.

    To improve transparency in digital ad performance, JioStar has partnered with Nielsen for third-party, real-time campaign validation. A Neurons Inc. study found that IPL ads on JioHotstar generate significantly higher engagement than user-generated content platforms or on-demand OTT services.

    JioStar is also pushing for greater participation from small and medium businesses (SMBs). Through a 10-city roadshow, the company is educating local advertisers on IPL’s advertising potential and offering lower entry points to attract regional businesses.

    “We want to break the perception that IPL advertising is only for big-budget brands,” Chatterjee said. “With our new targeting solutions, even SMBs can advertise effectively with smaller budgets.”

    TV vs digital: Where is the ad money going?
    While television remains critical, digital advertising is growing faster, with Connected TV emerging as the most expensive and sought-after inventory.

    While declining on exact numbers, Chaterjee said that CTV is fastest growing. “I wouldn’t go into too much details about the exact numbers, but, CTV is a lean back experience. You have a number of different formats on CTV, lots of functionality that is unlocked. So CTV is, of course, our fastest growing consumption surface,” Chatterjee said.

    However, advertisers have raised concerns over JioStar’s shift from concurrent viewership reporting (previously on Hotstar) to a ‘views’ metric. The lack of standardization has led to confusion among brands.

    “Unlike when Hotstar reported concurrent viewership figures, the shift to ‘views’ has left advertisers unclear about actual audience size,” said a senior media agency executive. “This has become a key discussion point in negotiations, with brands pushing for more clarity.”

    Will paywall hurt viewership?
    Adding to these concerns is JioHotstar’s new paywall model for IPL streaming. Reports indicate that users will get four hours of free streaming per month, after which they must subscribe.

    Amid worries that it could impact IPL’s overall reach, Chatterjee said the company remains flexible in its approach.

    “We are very clear that we will meet our advertiser objectives. That is the number one priority,” he said. “We want users to experience a significant portion of content before reaching a paywall. While we’re still testing and haven’t set a fixed limit, free access will be generous—enough to watch an entire game. This ensures users get a meaningful experience while also aligning with advertiser goals.”

    He pointed out that despite the paywall, India-Pakistan match in the Champions Trophy recorded the highest-ever digital viewership for an India-Pakistan cricket match ever, suggesting that IPL will not suffer a decline in audience.

    Will IPL set a new ad revenue record?
    While sales momentum is ahead of last year at the same stage, high ad costs, concerns over digital measurement, and the potential impact of the paywall model remain key risks.

    JioStar is banking on premium ad innovations, strong demand across categories, and aggressive sales efforts to make IPL 2025 a record-breaking year for ad sales.

    “With 16 working days left before IPL 2025, we are very confident this will be the best IPL ever in terms of ad revenue,” Chatterjee said. LiveMint

  • Underutilization of XR’s data potential by businesses

    Underutilization of XR’s data potential by businesses

    Most companies leveraging Extended Reality (XR) do not tap into one of its most valuable assets—data. Despite having the tools to capture rich insights, businesses primarily use XR for engagement rather than as a data-driven resource to measure ROI, optimize performance, and enhance customer experiences. According to a new report from global technology intelligence firm ABI Research, organizations are not fully harnessing XR’s potential because they either lack awareness of its role as a valuable data source or do not understand its benefits in this capacity.

    “When discussing with companies how they measure their success rates, or with what data they approach customers to convince them XR is a business tool, most said that they use their own case studies as proof of success, or customer questionnaires to understand the usefulness of their product,” explains Matilda Beinat, Research Analyst at ABI Research. “With that in mind, approaching companies that offer modes for XR as a data source expressed similar findings – most companies do not gather biometric and usage-based data, and more importantly, they do not completely understand the benefits of tangible results to prove success rates.”

    While many companies are missing an important opportunity, innovators like Cognitive3D, InContext Solutions, and XRHealth are demonstrating the transformative potential of XR data. Cognitive3D’s platform captures detailed spatial analytics and user interactions within XR environments, providing businesses with unprecedented insight into user behavior and engagement. This data empowers data-driven decisions for ROI measurement, design optimization, and enhanced customer experiences. InContext Solutions leverages XR for real-time retail insights, allowing brands to test store layouts and product placements virtually before costly real-world implementations. XRHealth is revolutionizing healthcare by using XR data to personalize therapies and track patient progress, enabling clinicians to precisely measure recovery outcomes.

    These companies showcase the untapped power of XR as a data source, proving its ability to drive measurable success. By harnessing XR data effectively, organizations gain actionable insights for transforming operations and elevating customer engagement. This represents a significant opportunity for businesses across industries, and those who embrace XR data now stand to gain a considerable competitive advantage.

    “In the age of immersive experiences, data is the key to unlocking competitive advantage. With the way Artificial Intelligence (AI) is moving forward, and how it is being paired with XR, it is important to understand the benefits of data, how it should be used, and why it should be used,” says Beinat. “XR is often viewed as a platform for engagement, but it’s also a powerful source of information. Shifting our perspective to recognize this data potential is crucial for realizing its full value.” ABI Research

  • Telecom executives in Europe criticize Brussels for impeding consolidation

    Telecom executives in Europe criticize Brussels for impeding consolidation

    European telecommunications executives gathered at the continent’s biggest trade show railed against over-regulation, blaming Brussels for preventing consolidation in the industry that’s fallen behind peers in the US and Asia.

    “You know, what Europe needs is a DOGE,” Deutsche Telekom AG Chief Executive Officer Tim Höttges said Monday at the Mobile World Congress in Barcelona, referring to the Trump administration’s cost-cutting Department of Government Efficiency spearheaded by Elon Musk.

    Höttges’s frustrations about a stagnant European telecom industry hampered by low margins and high levels of competition were echoed by others on his panel, including Vodafone CEO Margherita Della Valle, Orange SA boss Christel Heydemann and Telefonica SA’s Marc Murtra.

    “In what has now become a global race, it is fair to say that Europe is not winning,” Della Valle said, adding that in “the 5G era, Europe is a laggard.”

    Many in the industry see consolidation as a cure. In several European markets, regulators have blocked or heavily modified planned mergers that would reduce the number of operators in a country from four to three in an effort to maintain affordable service.

    A report by former European Central Bank President Mario Draghi last year said the European Union should encourage more mergers in the sector. While Teresa Ribera, the bloc’s antitrust chief, has said she supports overhauling EU merger rules in general to boost competitiveness of local companies, the commission hasn’t yet pushed through any changes.

    Read More: Telefonica Eyes EU Consolidation After Meeting Expectations

    “We should just copy what the Americans are doing,” said Höttges, whose Deutsche Telekom gets most of its revenue and profit from a stake in US operator T-Mobile US Inc. “China has three operators, even India went to three operators and they are prospering.”

    The panel came at the end of a day when the leaders of companies including Telefonica, Emirates Telecommunications Group Company PJSC, Telenor ASA, and Bharti Airtel Ltd expressed frustration that their companies haven’t got sufficient financial rewards from building expensive telecommunications networks.

    Bharti Airtel chairman Sunil Bharti Mittal said the industry bears the burden of building digital infrastructure, but isn’t not getting enough back.

    “The return on capital? At 4% average,” Mittal said. “We may as well put the money in the bank and go and play some golf.” Bloomberg

  • Airtel calls on TRAI to control OTT platforms in order to stop spam.

    Airtel calls on TRAI to control OTT platforms in order to stop spam.

    Bharti Airtel vice-chairman and MD Gopal Vittal has urged the Telecom Regulatory Authority of India (TRAI ) to expand its regulatory oversight to over-the-top (OTT) communication platforms in order to significantly curb spam.

    In a recent letter to TRAI secretary Atul Kumar Chaudhary, Vittal has recommended three immediate steps to TRAI to address the issue of spams over OTT. First involves extending the digital consent acquisition (DCA) framework to OTT platforms. Second, mandating KYC framework for OTTs, and third is expanding the centralised blacklist system for spam detection to OTT platforms.

    “While regulatory efforts have significantly curbed spam and unsolicited commercial communication (UCC) over SMS and voice, bad actors are increasingly shifting their operations OTT communication platforms, where regulatory oversight remains limited,” Vittal said in the letter.

    His suggestions were in response to TRAI’s letter to Airtel, commending its role in the successful implementation of the SMS traceability framework, which the regulator had mandated telcos to do to avoid SMS frauds.

    The ability of fraudsters to bypass telecom regulations through these platforms creates new challenges, leaving consumers vulnerable to phishing, financial fraud, and other security threats, Vittal explained.

    Vittal’s suggestions come at a time when TRAI has amended the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018 and introduced easy spam reporting mechanism, new do not disturb app, penalties on telcos on non-compliance, and opt-out option from promotional messages, among key things.

    However, the TRAI regulations do not apply to OTTs as the same is currently out of its ambit, officials said.

    According to Vittal, the DCA framework will ensure that users can seamlessly manage their consent across both telecom and digital communication channels. The same helps consumers to control promotional communications.

    Just like telcos do a KYC for users, a similar verification framework for OTT platforms will help improve traceability, accountability, and consumer safety, Vittal said, adding that lack of blacklist system in OTT platforms allow repeat offenders to continue their activities unchecked.

    Airtel last year also introduced its AI driven anti-spam solution.

    “Our industry’s first anti-spam tool has brought significant relief. We have been able to alert 252 million unique customers and effectively combat the spam menace. Powered by our AI driven network, this identifies over 1 million unique spammers making more than 130 million calls a day.

    That’s roughly a trillion records that it’s processed on a daily basis,” Vittal said during an earnings call.

    Among other key things, Vittal has urged TRAI to create a unified consumer protection and compliance framework, which includes a robust authorisation/licensing framework for principal entities (PEs) and telemarketers (TMs).

    The same should also include strong penalties. “This (ensuring accountability of PEs and TMs, is especially imperative given that TSPs are merely the conduits while the PEs/TMs are actual content generators,” Vittal said.

    Airtel has also sought TRAI’s intervention in pitching for global standards against calling line identification (CLI) spoofing. Financial Express