Author: Newsbit

  • US hospitals brace for uncertain future

    US hospitals brace for uncertain future

    Health system CEOs in Cleveland and across the country are facing numerous questions without clear answers, as they look ahead to the effects of the One Big Beautiful Bill Act, according to Becker’s Hospital Review.

    In July, Congress passed nearly $1 trillion in Medicaid cuts over 10 years as part of President Donald Trump’s signature bill. The cuts could leave an estimated 11.8 million Americans without insurance, forcing hospitals to absorb more costs that were previously covered by Medicaid, according to analysts at UC Berkeley.

    Proponents of the legislation argue the cuts will reduce fraud and ensure that only eligible individuals receive coverage. Critics warn hospitals will face mounting unpaid bills and may have to reduce services.

    The severity of the financial hit on hospitals depends on several factors, including state policy, relationships with health insurance companies, local market forces and other factors, Becker’s said.

    Some hospitals may use the One Big Beautiful Bill Act to implement overdue changes, such as getting rid of underperforming departments, relying more on AI or cutting administrative posts.

    More people may skip or delay getting health care because of costs, loss of health insurance or long wait times. As a result, emergency rooms may have more patients and patients who are sicker and need more expensive treatments, Becker’s said.

    MetroHealth this week became the latest NE Ohio hospital to take steps to deal with the looming economic uncertainty.

    MetroHealth announced Monday it will close six outpatient centers in the Cleveland area as part of an effort to stabilize its finances.

    The closures, effective Friday, Oct. 3, include:

    • Broadview Heights Sports Medicine and Physical Therapy
    • The dental clinic at Old Brooklyn Medical Center
    • Medina Health Center
    • Rocky River Medical Offices
    • State Road Family Practice in North Royalton
    • Westlake Physical Therapy at the West Shore Family YMCA

    MetroHealth said the decision follows years of expansion that created overlapping services and inefficiencies. Consolidating operations will allow the system to provide more services in fewer locations, with some facilities extending their hours and many employees relocating to larger sites.

    The move comes as MetroHealth faces soaring costs for charity care, which have doubled since 2022 and now exceed $1 million per day. Officials cited ongoing operating losses, higher expenses, and uncertainty around government funding as additional financial pressures.

    The system recently laid off about 125 employees, mostly in administrative roles, and continues to notify patients if their providers or appointments are being relocated.

    MetroHealth said that it will still operate more than 20 outpatient sites and remains committed to serving patients.

    Looking ahead, MetroHealth plans to open a new Outpatient Health Center on its main campus in 2026, along with a drive-thru pharmacy in 2027. Construction of the health center, new parking garage, and other campus renovations is expected to cost $168.2 million.

    Medicaid cuts add pressure
    MetroHealth ended 2024 with $50 million in operating losses and projects even larger losses in 2025. Other major Cleveland health systems are also cutting costs: Cleveland Clinic eliminated 114 administrative positions earlier this year, while University Hospitals cut more than 300 leadership roles after closing two hospitals in 2022.

    Although MetroHealth serves as Cuyahoga County’s safety net hospital, only part of its annual funding comes from the county. In November 2024, trustees approved a $2 billion operating budget for 2025, up from $1.9 billion the previous year. Cleveland.com

  • FDA warns 4 device makers over GLP, CGMP violations

    FDA warns 4 device makers over GLP, CGMP violations

    The US Food and Drug Administration (FDA) recently warned four medical device makers for violations of good laboratory practices (GLP), current good manufacturing practices (CGMP), and for marketing a product without proper approval.

    Chinese medical device company Jiangsu Kerbio Medical Technology Group was cited for failing to follow good laboratory practice (GLP) requirements in nonclinical studies, including guinea pig maximization sensitization (GPMT), acute systemic toxicity (AST), rabbit pyrogen, muscle implantation, hemolysis, and cytotoxicity tests. The company, which conducted nonclinical testing for medical devices, said it would cease FDA-related nonclinical testing for at least three years.

    FDA investigators argued that the study director of the nonclinical studies failed to ensure that study protocols were approved, experimental data were accurately recorded and verified, and all GLP regulations were followed. They note that raw data from daily animal observation were not collected in certain studies as required.

    The investigators also listed instances where personnel were recorded doing two activities simultaneously or using the same equipment for multiple uses, which they argue is implausible. They also noted that personnel were caught filling in records after the fact.

    “On January 21, 2025, one of the FDA investigators directly observed study personnel, [redacted], retroactively completing records for an ongoing subacute systemic toxicity study, [redacted], including clinical observations and animal weight data from Day 1 of the study up to Day 26 [redacted] of the study,” said FDA. “When asked to provide documentation that animals for this study were weighed, the records provided later that day showed that the animal weight data were incomplete as week 2 only included 5 out of 20 animal weights, and there were no weights recorded for week 3 which should have been completed on [redacted].

    “Failure to accurately record and verify experimental data as per the study protocol undermines the integrity and reliability of the study,” the agency added.

    FDA investigators were especially concerned with the study director’s lack of management to ensure that studies were conducted, and data were collected according to protocol.

    “When the protocol is not followed, data is erroneously recorded or analyzed, or other unforeseen circumstances occur that negatively affect the data, important findings in the study may be overlooked and the data cannot be accurately interpreted,” said FDA. “Failure to follow the protocol impacts the quality and reliability of data contained within the final study report.

    “This adversely impacts a manufacturer’s and FDA’s ability to assess the overall safety and risk of the subject device prior to use in humans as a marketed device or for the purposes of beginning clinical trials, as applicable,” the agency added.

    Based on the GLP failures, the FDA expressed concern about the quality and integrity of the data generated from the nonclinical laboratory studies and their impact on the company’s premarket submission.

    FDA also cited Jiangsu Kerbio for failing to develop proper procedures to handle test and control articles and added that its Quality Assurance Unit (QAU) failed to properly inspect each nonclinical laboratory study to ensure they followed protocol.

    “A reliable QAU is integral to the successful understanding and completion of any GLP study,” said FDA. “Without appropriate QAU oversight, neither the sponsor nor FDA reviewers have assurance that the data in the final study report are accurate and valid.

    “Failure to perform QAU functions, such as monitoring studies to ensure protocols were followed and data are accurately recorded, over the course of multiple studies also calls into question the quality and integrity of studies conducted at your testing facility,” the agency added.

    CGMP violations
    Two Massachusetts-based companies, LeMaitre Vascular and Miach Orthopaedics, and Australia-based Uscom, were all cited for CGMP violations.

    LeMaitre was cited for failing to maintain procedures to prevent equipment contamination that could potentially affect the final product. More specifically, the company was told its procedures for handling water were inadequate to prevent contamination. It was also cited for failing to maintain procedures to control environmental conditions adequately, control process parameters for validated processes, and validate corrective and preventive action (CAPA) incidents.

    Similarly, Miach was warned for failing to maintain procedures to monitor and control process parameters for validated processes and products that don’t conform to specifications. The company was also cited for failing to maintain procedures to ensure that design requirements for its products are being met and that proper steps are taken when the results of a process can’t be fully verified.
    Uscom, too, was cited for CGMP violations because it failed to maintain device design validation and CAPA procedures. FDA listed several instances where the company failed to adequately investigate nonconformities related to its products, processes, and quality system.

    Reporting violations
    In addition to the CGMP violations, LeMaitre was cited for failing to report corrections and removals of its Artegraft Collagen Vascular Graft devices.

    “Your firm distributed [redacted] grafts from lot 23DD203 manufactured using raw material Bovine Carotid Arteries control number [redacted] from a non‐approved supplier, one of which was implanted in a patient,” said FDA, noting that the firm recalled the devices sometime after 23 June 2023.

    “Since the product was released prior to completion of the [redacted] evaluation, as required by your firm’s procedure, and without notifying the FDA of the change in the supplier of critical materials for a Class III device, this lot of material is violative,” the agency added. “Graft devices manufactured using raw material from an unapproved supplier could have compromised sterility or mechanical integrity, which may present a risk to health such as infection, aneurysm, pseudoaneurysm, rupture, or mechanical failure at the anastomosis leading to bleeding or explantation of the failed device.”

    Miach was also cited for failing to maintain proper medical device report (MDR) procedures. FDA said the company did not have internal systems to ensure MDR data was recorded, reviewed, and submitted promptly. Furthermore, the agency said it failed to report adverse events within 30 calendar days as required.

    Unapproved device
    Uscom was cited for marketing its SpiroSonic AIR without first obtaining a premarket approval (PMA) or submitting a new 510(k). The agency noted that it currently has clearance for a different spirometer device called SpiroThor, which is also marketed as mSpiromteter or mSpiro, and is used for lung function tests in laboratory settings. The agency noted that the company has submitted premarket notifications for the SpiroSonic Air and other spirometers that are significantly different from the SpiroThor and raised concerns about their safety and functionality.

    “On August 16, 2022, FDA issued a Request for Additional Information Letter (AINN), explaining that FDA reviewed your K220982 submission for SpiroSonic AIR and several other spirometer devices, and determined that additional information was required,” said FDA. “The AINN letter explained that your response was due within 180 days from the date of the request and that FDA would consider the submission withdrawn and delete it from FDA’s review system if a complete response was not received by that date.

    “Your firm did not respond to that letter. Accordingly, on February 14, 2023, FDA sent you a Close-Out Letter, entitled ‘Deletion of Submission for Lack of Response to Additional Information Request,’” the agency added. “The letter explained that FDA considered your K220982 submission to be withdrawn and that it had been deleted from FDA’s review system.” RAPS.org

  • UNICEF to end maintenance support for SCANU

    UNICEF to end maintenance support for SCANU

    Unicef is set to discontinue its equipment maintenance support for Special Care Neonatal Units (SCANUs) from September, a move that may disrupt lifesaving services for newborns unless the authorities act promptly, say experts and health officials.

    They suggest the authorities urgently come up with a transition plan to ensure uninterrupted services, noting that the health sector is already struggling with a shortage of technical staff.

    Last month, the UN agency informed the Directorate General of Health Services (DGHS) of its decision to withdraw the support it has provided over the past 12 years through a third-party provider.

    Currently, SCNAUs are available at 60 hospitals across 52 districts, providing specialised support to sick and premature newborns, shows DGHS data.

    Prominent paediatrician Prof Mohammod Shahidullah said that out of 30 to 32 lakh babies born in Bangladesh every year, more than three lakh or around 10 percent are premature. Besides, many children suffer from serious infections, and all of them require SCANU services.

    He said the health authorities have the capacity to fill the gap left by the withdrawal of Unicef’s support, but they must develop a transition plan in consultation with the UN agency.

    The Unicef decision comes at a time when a significant number of medical devices at 60 SCANUs remain out of order.

    According to a DGHS assessment in mid-2024, at least 802 or 20 percent of 4,159 pieces of equipment at the SCANUs were non-functional with 209 deemed to be beyond repair.

    Besides, 213 pieces of equipment were more than a decade old, said the DGHS report based on an inspection team’s findings.

    UNICEF’S withdrawal, challanges
    In a letter to DGHS on July 16, the Unicef Bangladesh office said, “After reviewing our progress and aligning with the new country programme direction, we regret to inform you that Unicef will no longer continue the current equipment maintenance support for SCANU and Neonatal Stabilisation units (NSU) after the end of the existing contract with the third-party provider. This contract will conclude on September 30, 2025.”

    The UN agency also suggested exploring government-oriented services in collaboration with NEMEMW & TC, an agency under the health ministry, for carrying out maintenance at SCANUs.

    The National Electro-Medical Equipment Maintenance Workshop & Training Center (NEMEMW & TC) provides maintenance and repair services — mostly through third-party providers — for medical equipment in around 700 government hospitals across the country.

    Contacted, Zainal Abedin Tito, line director of Hospital Service Management of DGHS, said the hospitals concerned were directed to take necessary steps to ensure uninterrupted services at SCANUs.

    Technicians at the hospitals will carry out routine maintenance, and in case of major problems, NEMEMW & TC will assist them, he told this correspondent on August 11.

    However, at least two DGHS officials said SCANU equipment is highly sophisticated and requires regular maintenance. Given the shortage of technical staff at public hospitals, Unicef’s departure may disrupt the services.

    They noted that NEMEMW & TC itself, which doesn’t have divisional-level offices, is running with inadequate manpower. At least 58 of the 95 posts at the agency remain vacant.

    Asked, Jayanta Kumar Mukhopadhaya, chief technical manager of NEMEMW & TC, said they have yet to receive any directive on SCANU maintenance.

    “If the authorities ask us to do it, we will need some time to hire a vendor to provide the services,” he told The Daily Star on August 19.

    Prof Sayedur Rahman, special assistant to the chief adviser for the health ministry, said the government has decided to maintain SCANUs with its own funds.

    Funding for SCANU maintenance was incorporated in the interim government’s transitional plan as a “critically important task.”

    As part of the plan, the government took up two projects to complete the unfinished tasks of the Fourth Health, Population and Nutrition Sector Programme that ended in June 2024.

    However, the projects are yet to be approved.

    “The approval may take some time, but I don’t think SCANU services will be interrupted,” said Sayedur.

    What UNICEF says
    Contacted, Rana Flowers, Unicef representative to Bangladesh, said Unicef, together with its partners, has supported the establishment and expansion of SCANUs and Neonatal Stabilisation Units (NSUs) since 2011.

    Unicef engaged a specialised agency to deliver preventive and corrective maintenance nationwide. In recent years, significant progress has been made to institutionalise this work, she said, noting that DGHS recruited over 200 biomedical technicians in 2022.

    With Unicef’s technical guidance, training modules and guidelines on medical equipment maintenance have been developed, and 60 technicians had already been trained by the end of 2024, she pointed out.

    “With a growing pool of government biomedical technicians now deployed across all districts, the time is right for DGHS to take full ownership of equipment maintenance, ensuring sustainability in the long run,” she told The Daily Star on August 19.

    This transition reflects UNICEF’s long-standing approach: to catalyse innovation, build systems, and then enable government leadership and sustainability, she added. The Daily Star

  • Karnataka sets up panel to register transplant hospitals

    Karnataka sets up panel to register transplant hospitals

    The Health and Family Welfare Department has formed a new inspection committee for registration and renewal of hospitals offering organ transplantation and organ retrieval.

    The committee comprises specialists for each transplantable organ, with members from the Bengaluru Medical College and Research Institute, Victoria Hospital, Institute of Gastroenterology Sciences and Organ Transplant, and Sri Jayadeva Institute of Cardiac Sciences.

    The programme officer of the State Organ and Tissue Transplant Organisation is also part of the panel.

    Its responsibilities include inspecting hospital infrastructure such as ICUs and operation theatres, verifying statutory licences and documents, assessing the transplant team’s qualifications and experience, and reviewing medical equipment and support systems.

    Similar committees already exist in Tamil Nadu and Kerala. Deccan Herald

  • Jio, Airtel roll out relief in flood-hit J&K, HP

    Jio, Airtel roll out relief in flood-hit J&K, HP

    Telecom operators, including Reliance Jio and Airtel, on Wednesday (August 27) announced relief measures for customers affected by heavy rains and severe weather in Jammu and Kashmir, Ladakh, and Himachal Pradesh, offering a three-day validity extension for prepaid mobile users with plans expiring this week and a grace period on postpaid bill payments.

    In a post on X, Communications Minister Jyotiraditya Scindia said Intra-Circle Roaming (ICR) has been activated in Jammu & Kashmir.

    ”My thoughts and prayers are with all those affected by the heavy rains and landslides in Jammu & Kashmir. To ensure people remain connected during this tough time, @DoT_India has activated Intra-Circle Roaming (ICR), allowing users to latch on to any available network,” Scindia said.

    Meanwhile, a statement by Jio spokesperson said while the company continues to provide critical connectivity in most of the areas, it recognises the vital role of reliable connectivity in enabling access to emergency services, family communication, and critical updates.

    To ensure uninterrupted digital access during this period, Jio is implementing the customer-centric measures, it said, adding that prepaid mobile and JioHome subscribers with expiring plans this week would be granted an automatic three-day validity extension.

    Mobile users will get unlimited voice calling and 2GB of high-speed data per day, at no additional cost or recharge requirement, and JioHome users will get 3 additional days benefit of their last valid plan at no additional cost.

    Further, postpaid mobile and JioHome users will receive a 3-day grace period for bill payments, for service continuity without interruption.

    Airtel, too, announced special measures to support users in Jammu and Kashmir, Ladakh, and Himachal Pradesh where unprecedented rains and extreme weather have severely disrupted telecom services.

    Prepaid customers whose plans are expiring this week, will receive a three-day extension with unlimited calls and 1 GB data per day, even if they are unable to recharge, according to a statement by an Airtel spokesperson.

    ”Unprecedented rains and extreme weather have severely disrupted telecom services across Jammu, Kashmir, Ladakh, and Himachal Pradesh. In these challenging times, staying connected is more important than ever,” Airtel said.

    Airtel said postpaid and broadband customers will get a three-day grace period on bill payments to ensure uninterrupted services.

    ”Intra-Circle Roaming (ICR) has been enabled in Jammu, Kashmir, and Himachal Pradesh so customers can stay connected through other available networks,” the company said.

    Airtel said its teams are working on the ground to restore services at the earliest. CNBCTV18

  • Blackstone’s $5B Spain data center push

    Blackstone’s $5B Spain data center push

    US asset manager Blackstone is looking to expand its planned project to build data centres in Spain’s Aragon, with an additional investment of 4.3 billion euros ($5.03 billion) in the region striving to become a major cloud computing hub.

    Documents filed with the regional government showed that aside from an initial investment of 7.5 billion euros over nine years, that was disclosed in 2024, the world’s largest alternative asset manager plans a second phase to add capacity at the same site, depending on demand from customers.

    That second phase would take seven years to be completed, the company said.

    Blackstone follows tech giants such as Microsoft and Amazon in choosing the northeastern region, which has around 20 data centre projects under evaluation.

    The first phase would start in the second quarter of 2026, the document said. It would comprise eight data centres, an electricity substation, a photovoltaic power plant and connections to the grid.

    The company said it had signed renewable electricity supply contracts for all its needs and its cooling systems will not use water, a commodity that is often in short supply in Spain. Reuters

  • Allies accuse Chinese firms of hacking

    Allies accuse Chinese firms of hacking

    An unusually broad coalition composed of the United States, its traditional English-speaking allies, and other nations including Germany, Italy and Japan is calling out three Chinese companies over alleged hacking activity.

    In a 37-page advisory, published on Wednesday, the countries accused the firms, Sichuan Juxinhe Network Technology, Beijing Huanyu Tianqiong Information Technology, and Sichuan Zhixin Ruijie Network Technology, of providing “cyber-related products and services to China’s intelligence services, including multiple units in the People’s Liberation Army and Ministry of State Security.”

    Sichuan Juxinhe has already been sanctioned by the U.S. Treasury over its alleged ties to the hacking group nicknamed “Salt Typhoon,” which has been accused of gobbling up vast amounts of Americans’ call records, including communications from senior leadership in Washington. Beijing Huanyu Tianqiong and Sichuan Zhixin Ruijie were both allegedly hit by recent and so far unexplained data leaks, .

    Previous attempts to reach Sichuan Juxinhe have been unsuccessful. Reuters could not immediately locate contact information for the other two firms. Beijing typically denies sanctioning cyber-espionage activity.

    Although U.S. officials have been complaining of China-linked hacking activity for decades, the breaches attributed to Salt Typhoon have stood out as particularly sweeping. One senator last year described its scope as “mind-boggling.” Another said it likely represented “the largest telecommunications hack in our nation’s history.”

    In an interview with The Wall Street Journal, published on Wednesday, the FBI’s top cyber official, Brett Leatherman, said that Salt Typhoon was responsible for “one of the more consequential cyber espionage breaches we have seen here in the United States.” The Journal said the hackers targeted more than 80 countries and had shown varying levels of interest in more than 600 companies.

    The United States regularly calls out specific Chinese and other foreign entities over their alleged involvement in cyber espionage, and it has occasionally done so in conjunction with other members of the “Five Eyes” intelligence alliance: Australia, Britain, Canada, and New Zealand. Wednesday’s statement was cosigned by the latter, as well as by Czech Republic, Finland, Germany, Italy, Japan, the Netherlands, Poland and Spain. Reuters

  • Kakinada Hospital Lab probed in ₹40 Cr CT scan scam

    Kakinada Hospital Lab probed in ₹40 Cr CT scan scam

    Acting on the TNIE exposé on unauthorised money collection at SL Diagnostics Private Limited in Kakinada Government General Hospital premises, the Directorate of Medical Education (DME) has constituted a three-member committee to probe the alleged Rs 40-crore CT scan scam.

    The panel will inspect the records of the diagnostics centre, which operates under a public-private partnership.

    The committee comprises GGH DCSRMO Dr Mehar Kumar, Hospital Administrator and Deputy Collector N Sridhar, and Radiology HOD Dr B Anuradha. Due to ongoing nursing supplementary examinations and the Vinayaka Chaviti festival, the inquiry is likely to begin only after August 27.

    The scam came to light through the TNIE’s report “Rs 40 Cr Scam: Diagnostics firm accused, probe ordered.” SL Diagnostics staff are accused of charging patients Rs 300 per CT scan film since 2017, with those requiring multiple images forced to pay between Rs 600 and Rs 900.

    Concerns have been raised over the committee’s composition, as all three members are from Kakinada GGH and have worked in coordination with SL Diagnostics. Hospital staff and associations argue the DME should have appointed an external team to ensure impartiality.

    They also urged the State government to let the hospital manage the CT scan facility directly, pointing out that GGH already has a well-staffed radiology department with a head of department, two associate professors, four assistant professors, 12 PG students and four CT scan technicians. The New Indian Express

  • India, Egypt to pursue strategic healthcare partnership

    India, Egypt to pursue strategic healthcare partnership

    Egypt’s Deputy Prime Minister and Minister of Health, Khaled Abdel Ghaffar, met on Monday with Indian Ambassador to Cairo, Suresh K. Reddy, and his accompanying delegation to discuss expanding bilateral cooperation in healthcare, pharmaceuticals, and vaccine production, according to a statement from the Health Ministry.

    Ministry spokesperson Hossam Abdel Ghaffar said the discussions focused on current and future cooperation plans, particularly enhancing partnerships between Indian pharmaceutical companies and Egyptian manufacturers. Talks also explored joint projects aimed at supporting the African Union’s vision to increase local production of medicines and vaccines across the continent.

    Minister Abdel Ghaffar highlighted Egypt’s growing capabilities in pharmaceutical and vaccine manufacturing, expressing the country’s readiness to deepen collaboration with Indian firms. He pointed to the existing partnership between Egypt’s Holding Company for Biological Products and Vaccines (VACSERA) and India’s Serum Institute, noting that there is significant potential for expansion.

    The minister extended an invitation to Indian companies and officials to participate in the upcoming World Conference on Population and Development, scheduled for November 2025, and encouraged them to visit Egypt’s pharmaceutical and vaccine production facilities to explore investment opportunities.

    Ambassador Reddy praised Egypt’s leadership in Africa’s healthcare sector and affirmed India’s commitment to advancing strategic cooperation in pharmaceuticals and vaccine technology. He noted that enhanced collaboration would contribute to regional health security and support the achievement of sustainable development goals. ZAWYA

  • India’s OPD spending reached $37.7B in FY24

    India’s OPD spending reached $37.7B in FY24

    India’s outpatient department (OPD) spending reached $37.7 billion in FY24, yet insurance penetration for OPD remains below 0.1%. OPD insurance typically covers expenses during outpatient visits, including doctor consultations, diagnostics, pharmacy bills, and preventive check-ups.

    Despite rising out-of-pocket costs, adoption of OPD coverage remains limited.

    According to Dr Suman Katragadda, CEO of Heaps.ai, the low penetration stems from a misunderstanding of what ‘prevention’ in insurance truly means.

    He explained that most current OPD products focus on diagnostics or health check-ups, but effective prevention requires continuous care, structured follow-ups, and interventions based on clinical needs. Without this, patients either underuse care, worsening conditions, or overuse benefits, leading to inefficiencies and skepticism among both customers and insurers.

    Sarita Joshi, Head of Health and Life Insurance at Probus, said India’s insurance system has historically prioritised hospitalisation over OPD visits.

    She noted that OPD care involves frequent, small-value expenses, which are difficult to standardise between urban and rural areas.

    Policyholders often view doctor visits and medicines as routine expenses rather than insurable costs, while tedious claims processes and limited cashless networks further discourage adoption.

    Chris George, Co-Founder and CEO of QubeHealth-Pay, added that administrative complexities, non-standardised clinic billing, and the perception that OPD costs are manageable have further limited uptake, despite the significant aggregate out-of-pocket burden.

    Anand Bansal, Product Head (Health) at Square Insurance, noted that the underlying structure of Indian health insurance adds to the challenge.

    “Health insurance in India was originally built to cover rare, high-cost hospitalizations, not everyday doctor visits. With OPD, claims are small but frequent, which makes premiums look disproportionately high. Fragmented provider networks, real fraud risk, and an 18% GST on premiums make OPD hard to scale,” he explained.

    Making OPD insurance more relevant
    Experts suggest that OPD insurance could become more appealing if structured as part of a broader care journey rather than a transactional payout.

    According to Katragadda, plans should be personalised, factoring in disease severity, lifestyle, and risk factors, with clear follow-ups and timely medication adjustments.

    Digital nudges and care coaches can help patients adhere to treatment plans.

    Joshi emphasised that flexible, targeted plans could improve relevance. She suggested packages for chronic disease management, preventive health check-ups, and teleconsultations. Bundling OPD coverage with hospitalisation insurance and forming partnerships with hospitals, diagnostics labs, and online pharmacies can reduce out-of-pocket expenses.

    George added that integrating prepaid care packages, subscription-based health plans, digital health tools, and collaborations with healthcare-payment companies can lower claim costs and improve perceived value.

    Tiered plans balancing frequent, low-cost claims with preventive care benefits can also align premiums with customer expectations.

    Bansal added, “The opportunity lies in restructuring OPD as a bundle of services rather than traditional indemnity coverage. Covering consultations, diagnostics, and medicines under a single cashless network would bring affordability and convenience. Co-pays, coverage caps, and pharmacy tie-ups—especially promoting generic medicines—can manage costs. With digital OPD networks emerging, fraud risk will drop, opening the mass market.”

    Policy restrictions and adoption challenges
    Several restrictions in OPD policies, such as waiting periods, limited networks, and low coverage caps, also hinder adoption. Katragadda said these limitations make the products less practical.

    Joshi highlighted that for many families, affordability and convenience are critical, noting that annual OPD expenses of ₹15,000-20,000 often outweigh the perceived benefits of restrictive policies.

    George added that waiting periods and narrow provider networks discourage use, particularly outside metro areas, while low caps make premiums appear disproportionate to benefits.

    Bansal emphasised that these restrictions strike at OPD’s core appeal.

    “Limited networks push customers into reimbursement mode, while low coverage caps make policies feel like coupons rather than protection. This leads to low satisfaction, weak renewals, and adverse selection.”

    Future outlook
    According to Katragadda, standalone OPD insurance rarely works because claims processing, coding, and hospital partnerships remain immature.

    Integrating OPD with inpatient coverage, supported by digital platforms and automated claims processing, could make the model viable. While OPD insurance is still in early development, it could become an important complementary product, particularly for urban families.

    Experts believe bundled OPD products tied to wellness, preventive screenings, and pharmacy benefits could transform OPD insurance from a niche offering into a mainstream solution within the next five years. CNBCTV18