Member of Parliament (Rajya Sabha), Er Gulam Ali Khatana chaired a review meeting of Bharat Sanchar Nigam Limited (BSNL) , here today and said that BJP led Government in Centre was interested to improve the BSNL services in rural as well as in urban areas.
He stressed that BSNL services should be brought at par with the services of other TSPS. “BSNL officials should work harder to win back the trust of the consumers and to get BSNL revenue figures in positive. That can be achieved only when BSNL officers adopt customer friendly approach,” he said.
During the discussion, the MP discussed agenda points in the meeting and expressed his dissatisfaction with the poor call quality being faced at some of the locations of Jammu province.
From BSNL side, detailed report regarding the services being provided by BSNL and actions taken by BSNL to improve the services, was presented by Principal General Manager Business Area Jammu, Mumtaz Ahmed who gave a brief note of services/telecom facilities being provided by BSNL in all the ten districts of Jammu province.
PGMT, BA Jammu informed that under 4G Saturation project of Government of India, all the uncovered villages are being covered with 4G connectivity. Moreover, he added, FTTH and Air Fiber services have been launched by the BSNL to provide high speed internet as per the Digital India Mission. In Phase-3, all the Block headquarters and Gram Panchayats shall be covered with high speed internet connectivity on Fiber.
The MP also raised the issue of poor brand visibility of the services being offered by BSNL Jammu BA. He was also very much concerned about the less number of BSNL Mobile towers in comparison to other TSPS and was of the opinion that BSNL officials should work for improving the QoS and customer satisfaction by increasing the tower count and service availability.
Other BSNL officials present in the meeting were Nand Kishore, Rajesh Khanna, Rakesh Sharma, Rajesh Shama, Pran Nath Raina, Vijay Kumar Sharma and A K Maurya. Daily Excelsior